I'm searching for a particular file -- How do I download it?
You can search for and download a file by using any of the clients available to you in the members area. The more clients you use, the more networks you can connect to, greatly expanding the types and amounts of files available to you.

Do you offer a satisfaction guarantee?
Yes we do! If you are experiencing technical difficulties and would require support, our support area guarantees to solve your issue on first contact or your money back!

Are there any per-download fees?
None, whatsoever. Once you become a member there are no further fees for software or service. We present everything conveniently to you as every aspect of our service is aimed to help you obtain maximum enjoyment.

Can I cancel my membership?
Absolutely, if you ever become dissatisfied you may cancel at any time during the course of your membership without any further obligations.

Is my registration secure and confidential?
Absolutely! Your personal information and email are never shared with any other organization whatsoever. We take confidentiality very seriously. Our registration process and payment pages are 100% secure.

How do I figure out which product to download?
The best way to figure out which product is best for you is to read the short product descriptions found by clicking the "More info." link on the More Utilities page in the Member's Area. Additional information is available on the specific product page, which indicates the platform compatibility and the system requirements for each product.

How long will it take to download a product?
Download times vary depending on the speed of your Internet connection and the number of other people trying to download software at the same time. Typical download times vary from 1 - 2 minutes to several minutes.

I thought the software was free. Why am I being asked to pay for a membership?
The software is free. You are paying for the online help and support and the online tutorials for the lifetime of the membership.

Does it matter that I connect to the internet through a proxy?
In most cases, no. However, we advise you to contact your network administrator if any change in your specific network settings are required.

How do I install your programs (what's a .ZIP file)?
Installation varies from program to program; most of the programs have their own installer (these files end in an .EXE), and you simply need to double click on the icon, and follow the directions.
Now other files are in a compressed format called "RAR", which makes the download size smaller and speeds up how quickly you get it. In order to use a program that has been compressed like this, you need a utility that will expand it back up to its original size. There are many utilities like this, but the easiest is probably WinRar. It's a relatively small and very easy to use program, and you'll find it immensely useful the more time you spend downloading things off of the 'net, since a very large amount of the information is compressed using utilities similar to this. Once you have downloaded and installed it, click Open or Run this program from its current location.

My web browser asks me if I want to save or open the file. What should I do?
When downloading the software, your web browser may ask whether you want to save the file or open it from its current location. It is always recommended that you choose to save the file to a directory on your computer's hard drive. This way you can reinstall the software at a later date without having to download it again. After the download is complete, you can install the software by double-clicking on the file.

I just downloaded and saved the file to my hard drive, but I forgot where it is. How can I find it again?
This is a common problem and the solution is very easy. Normally your web browser defaults to the same directory for every download, until you change it. An easy way to find out the download directory is to simply start another download. When asked, choose to save the file to your hard drive and the "Save As" window will appear, revealing your download directory.

I downloaded a file and it wont play on my MP3 player?
Most MP3 files on public servers are named with strange extensions or are not descriptive to what file type they are. If you already tried renaming the extension of the file to .MP3 and it wont play it may be a COMPRESSED ARCHIVE file in various formats. Of which the most popular is obviously WINZIP. Try renaming to .ZIP and open the file in WinZip. There are other COMPRESSED formats and some have password encryption so you may need a password. In most cases we provide the password if we know it but 99% of the time the file is either an MP3 file or a WinZip file. One other occasionally used format is self-extracting archive. Try renaming to .exe and running it (BE CAREFUL SCAN FOR VIRUSES).

I downloaded 2 movies but all I get is sound, why won't they play?
You probably downloaded video files that require special codecs to play. Your computer likely is missing the proper codec. Simply use the default media player available in our member's section (PRO subscribers only) -- no codecs required. It plays all media types, all codecs, and works great.

I've finished reading the FAQ. How do I sign up?
If you are not currently registered with our website, please click here to sign up.